I come in as a customer. Then I tell you what I found.
One unannounced visit to your location. I see what your customers see, and then you get the truth about it. A walkthrough conversation and a short written summary you can act on this week. Not a thirty-page report that sits in a drawer.
What I actually look at
I own and run RSP Auto Repair and Tires, a five-bay shop in Fort Pierce. I know what it is to be the owner who thinks everything is fine because nobody tells him otherwise. That is what this visit is for.
What it costs is quoted, not fixed. It comes down to three things: the kind of location, how many locations, and how far I am travelling. Tell me those three and I will give you a number.
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What a customer sees, hears and smells before anybody speaks to them. Parking, signage, the door, the counter, the wait. Plenty of businesses lose people right here and never find out about it.
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How the phone gets answered. How a walk-in gets greeted. What the team does in the gaps. I am not there to get anybody in trouble. I am there to see the real thing instead of the version that shows up when the owner is standing there.
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I go through exactly what a customer goes through, all the way to paying. Where it stalls, where it confuses, where somebody has to ask the same question twice.
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The gap between what you charge and what you deliver. What gets given away. What gets forgotten. The follow-up that never happens. Small holes, but they run every day you are open.
How a visit works
We talk first
A short call. You tell me what you are worried about and what you want me watching for. No pitch.
I show up
Unannounced, on a day you do not pick. I go through your business the way a customer would, start to finish.
We walk through it
I tell you what I saw. The good, the costly, and the thing nobody around you has been willing to say.
You fix what matters
A short written summary and a short list, in order. Start with the first one. It is a gradual thing, but keep it moving.
Let’s Work TogetherTell me where you are, how many locations, and what you want me watching for. I read every message myself and I will get back to you within 48 hours with a number.